Efficient Returns Management
The Challenge of Returns in E-commerce
The growth of e-commerce has led to an unprecedented increase in returns. On average, between 20 and 40% of all online orders are returned. This presents significant operational challenges:
- Time-consuming checking and sorting processes
- Complex registration and inventory updates
- Uncertain product conditions (damaged, incomplete sets, repackaging required)
- High staff pressure and prone to errors during peak periods
- Loss of value due to slow processing
- An inefficient returns process not only results in higher costs but also in lower customer satisfaction.
SMART SOLUTIONS FOR Returns LOGISTICS
As a systems integrator, Inther Group offers integrated solutions that automate, accelerate, and streamline returns processes. Through the right combination of hardware, software, and process expertise, we ensure that returns become a valuable link in your logistics chain, not a cost center. Our core solutions for returns processing:
1. Automated receiving and registration
Incoming returns are automatically scanned, weighed, and identified. Integrations with WMS systems (such as Inther LC) ensure that items are immediately recognized and assigned to the appropriate follow-up action.
2. Smart sorting and buffering
Using conveyors, sorters, and shuttle systems, returned goods are efficiently routed to the correct stations—for example, inspection, cleaning, or repackaging. Dynamic buffers provide flexible storage for returns awaiting processing.
3. Integrating vision and quality checks
Vision technology can be used to assess the condition of returned items, identify labels, or detect damage. This makes quality control faster and more reliable.
4. Rapid re-entry into inventory
Approved items are immediately returned to inventory and prepared for resale. This minimizes stockouts and loss of value.
5. Data analysis and process optimization
Dashboards and reports provide insight into return flows, reasons for returns, and lead times. This allows for continuous process improvement and early identification of trends.
Returns Technologies
Depending on customer needs, Inther Group combines the following technologies, among others:
- Automated conveyor systems for a continuous flow of materials
- Shuttle storage and buffer solutions for fast and flexible returns handling
- Pick-to-light/Put-to-light stations for error-free sorting
- WMS and WCS integrations for real-time inventory management
- Ergonomic workstations that accelerate and simplify operator work
- These solutions are fully integrated into a single, end-to-end returns process, controlled by Inther's proprietary software.
THE BENEFITS OF AUTOMATED RETURNS PROCESSING: FROM COST TO COMPETITIVE ADVANTAGE
While many organizations view returns as a necessary evil, Inther Group helps your organization turn them into a strategic advantage. Through smart automation, scalable technology, and integrated software solutions, Inther transforms the returns department into a fully-fledged component of an efficient supply chain. This gives you control, speed, and insight back into the returns process:
- Up to 50% faster returns processing
- Lower margin of error thanks to standardized process steps
- Faster availability of resalable products
- Better utilization of staff and warehouse space
- Higher customer satisfaction due to shorter lead times
View our Coolblue reference case here >> and discover how Inther Group can automate and professionalize your returns logistics!
